Frequently asked questions

Simply browse or search items, add them to your cart, and checkout with your delivery details and preferred payment method.

You can enter your PIN or postal code at checkout to check service availability.

There may be a minimum cart value for free delivery. Below that, a nominal delivery fee might apply.

Yes—if orders are placed before a specified cut-off time, typically before noon, delivery can be scheduled for the same day.

Changes or cancellations are possible before the order is dispatched, but some platforms have firm cut-off times after which changes aren’t allowed.

Perishable items are usually eligible for return upon delivery; other products may have a return window (e.g., within 7 days). Refunds are processed via your original payment method or store credit.

After ordering, check the “My Orders” section in the app or site to track status, or use tracking info sent via email or app.

Options usually include UPI, debit/credit cards, digital wallets, net banking, and cash-on-delivery (COD).

You may receive a call or notification with suggested replacements. If none are accepted, that item will be removed from your order and your bill adjusted accordingly.

Most services offer support via phone, email, or live chat during specific hours. Reach out if you have questions about delivery, product quality, or refunds.